I really dislike BOA. I have never liked them. I swore I would never bank with them. They are too big and they do not care about the little people, like me.
Many people have had some problems with them, especially with student loans. We have a couple of friends that are unable to pay them their minimum monthly payment. BOA refuses to negotiate a new monthly payment with them and extend the life of the loan. I cannot understand this. Why would they not? That is more money for them in the long run, granted the risk of default is higher.
Recently, they bought out one of my old credit card companies and my card converted to a BOA card. I was extremely irritated by this. I knew it would be trouble before it ever started. I made a $16 purchase on my old card the month before BOA bought them out. I paid this balance off the next month and called to cancel the card because of the BOA buyout. The lady said she would close the account once the funds were received. However, I just got a bill from them for a $1.50. They call this a "minimum interest charge". Why would there be a minimum interest charge when I paid the balance in full and closed the account?! I really, really, really, dislike them. I am going to have to call them and pay a stupid buck-fifty for some ridiculous charge when I paid the card off. Ugh!